24/7 health & wellbeing support for the whole pharmacy team relaunched April – September 2021

In April 2020, the Pharmacy Forum NI Board took the decision to launch a new service to support all pharmacy team members during the period April – September 2020 in light of the extra pressures placed on the sector by the Covid-19 pandemic.

Recognising that the pandemic is continuing to challenge the pharmacy sector and will likely do so for the months ahead, as from April 2021, the Forum is relaunching the same health and wellbeing support scheme for a further six months thanks to funding received from the HSCB.

The available support includes:

  • A 24/7 telephone helpline
  • Structured telephone/video counselling
  • Financial and legal guidance
  • Access to online support at Inspire Hub

Whether you are a pharmacy technician, dispenser, healthcare assistant, delivery driver or if you are providing any other type of pharmacy support role, you can avail of this service.

Support available is free, confidential and delivered by the independent workplace wellbeing provider, Inspire.

Pharmacist Advice and Support Service (PASS)

We would like to take this opportunity to remind Pharmacists and Pre-Registration Students that all of the above support, along with a range of other services, is currently available to you and your family (spouse/civil partner, children and dependants) through the Pharmacists’ Advice and Support Service (PASS) on an ongoing basis.

Why should I use this service?

The COVID-19 outbreak is a unique and unprecedented scenario for pharmacy workers, particularly as there has been no such crisis in our recent past. Strategies that have worked for you previously to manage stress or pressure might not be so effective during this time.

That’s where this support comes in.

Sometimes just talking to friends or family can help but at other times such as this, it may be better to talk to someone trained to listen who can offer support, guidance and a fresh outlook.

How can I access this service?

Week commencing 5 April 2021 a resource pack will arrive to every pharmacy in Northern Ireland with posters and leaflets with information on how to access the service. To promote it, we would encourage you to:

  • place the poster prominently on a team notice board
  • hand out the leaflets to team members
  • take a moment to discuss the new service with your team
  • log on to the online Inspire Support Hub (see below) and see the resources you and your team can avail of

The Inspire Support Hub is a fantastic resource providing a range of wellbeing information, guidance, screening and intervention tools. The hub will guide you through evidence-based self-assessment to personalised wellbeing reports with recommendations to help care for your individual wellbeing needs.

More leaflets and posters, if required, are available to download here

For more information, contact the Pharmacy Forum NI and PASS Coordinator: tel. 07951 044876